General conditions

Article 1 - Definitions

In these terms and conditions, the following definitions shall apply:
1. Reflection period: the period of time during which You may exercise Your right of withdrawal;
2.Consumer (You): the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with us;
3.Day: calendar day;
4.Durable Data Carrier means any means that enables You or Us to store information addressed personally to him/her in a manner that permits future reference and unaltered reproduction of the stored information.
5.Right of withdrawal: the possibility for You to waive the distance contract within the reflection period;
6.Entrepreneur (us): the natural or legal person offering products and/or services at a distance;
7.Distance contract: an agreement whereby, within the framework of a system organized by us for distance selling of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication;
8.Technique for distance communication: means that can be used for the conclusion of an agreement, without You and Us being together in the same room at the same time.

Article 2 - Identity of the entrepreneur

Sportiff Health Care BV
De Eerensplein 9, 2593 NA The Hague

Article 3 - Applicability.

1.These general conditions apply to every offer made by Us and to every distance contract concluded between You and Us.
2.Before the distance contract is concluded, the text of these general conditions shall be made available to You. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that our general terms and conditions can be inspected and they will be sent to You free of charge at Your request as soon as possible.
If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general conditions may be made available to You electronically in such a way that it can be stored by You in a simple manner on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be inspected electronically and that, at Your request, they will be sent to You electronically or otherwise free of charge.
4.In the event that specific product or service terms and conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply mutatis mutandis and, in the event of conflicting general terms and conditions, You may always rely on the applicable provision that is most favorable to You.

Article 4 - The offer

1.If an offer has a limited period of validity or is made subject to conditions, this shall be expressly stated in the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by You. If we make use of images, these are as truthful a representation as possible of the products and/or services offered. Obvious mistakes or obvious errors in the offer do not bind us.
3.Each offer contains such information that it is clear to You what the rights and obligations are, which are attached to the acceptance of the offer. This concerns in particular:
-the price including taxes;
-the cost of delivery, if any;
-the manner in which the agreement will be established and what actions are necessary to do so;
-the applicability or non-applicability of the right of withdrawal;
-the method of payment, delivery and performance of the agreement;
-whether the agreement is archived after its conclusion, and if so in what way it can be accessed by You;
-the way in which You can, prior to the conclusion of the agreement, check and, if desired, rectify the data provided by You under the agreement;
-the possible other languages in which, in addition to Dutch, the agreement may be concluded;
-we deliver within 4-6 weeks after the order is placed. It is delivered via courier;
-We do not take back anything. If it is a justified complaint we will deliver again as soon as possible.


Article 5 - The Agreement

1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment of acceptance by you of the offer and the fulfilment of the conditions thereby stipulated. Among other things, you will be asked to take note of these general terms and conditions, whereby, if you answer in the affirmative, a purchase obligation is accepted by you.
2.If You have accepted the offer electronically, We will immediately confirm electronically the receipt of the acceptance of the offer. As long as the receipt of this acceptance has not been confirmed by Us, You may dissolve the agreement.
3. If the agreement is concluded electronically, we will take appropriate technical and organizational measures to protect the electronic transfer of data and ensure a secure web environment. If You can pay electronically, We will observe appropriate security measures to that end.
4. We can - within legal frameworks - inform us whether you can meet your payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, we have good grounds not to enter into the agreement, we are entitled to refuse an order or request or to attach special conditions to the implementation, while giving reasons.
5.We will provide the following information to You with the product or service, in writing or in such a way that it can be stored by You in an accessible manner on a durable data carrier:
-the visiting address of our facility where You can address complaints;
-the conditions under which and the manner in which You may exercise the right of withdrawal, or a clear statement concerning the exclusion of the right of withdrawal;
-the information about warranties and existing service after purchase;
-the data listed in Article 4 paragraph 3 of these conditions, unless we have already provided this data to You prior to execution of the agreement.


Article 6 - Right of withdrawal

1.When purchasing products, You have the option of dissolving the agreement without giving reasons for a period of fourteen days. This reflection period commences on the day after receipt of the product by You or a representative previously designated by You and made known to us.
2.During the cooling-off period, You will handle the product and its packaging with care. You shall only unpack or use the product to the extent necessary to assess whether You wish to keep the product. If You exercise Your right of withdrawal, You will return the product to Us with all delivered accessories and - if reasonably possible - in its original condition and packaging, still with the labels and tags attached to the products, in accordance with the reasonable and clear instructions provided by Us.
3.You are obliged to return the products in question within fourteen days upon dissolution of the agreement. This period commences on the day that You make it known that You wish to exercise Your right of withdrawal by the method indicated by Us.
4.To exercise your right of withdrawal, You shall comply with the reasonable and clear instructions provided by Us in this regard at the time of the offer and/or at the latest upon delivery.


Article 7 - Costs in case of withdrawal

1.If You exercise Your right of withdrawal, at most the cost of return shipment shall be borne by You.
2. If you have paid an amount, we will refund this amount as soon as possible, but no later than fourteen days after revocation. Here is the condition that the product is already received by us or conclusive evidence of complete return can be submitted.


Article 8 - Exclusion of the right of withdrawal.

1.We may exclude the right of withdrawal from You to the extent provided for in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if We have clearly stated this in the offer, at least in good time before the conclusion of the contract.
2.Exclusion of the right of withdrawal is only possible for products:
-that have been created by us in accordance with your specifications;
-that are clearly personal in nature;
-that by their nature cannot be returned
-whose price is subject to fluctuations in the financial market over which we have no control.
3.Exclusion of the right of withdrawal is only possible for services, the delivery of which has begun with Your express consent before the expiration of the cooling-off period;


Article 9 - The price

1.During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.
2. Notwithstanding the previous paragraph, we may offer products or services whose prices are subject to fluctuations in the financial market and over which we have no control, with variable prices. This link to fluctuations and the fact that any prices quoted are target prices will be stated in the offer.
3.Price increases within three months after the conclusion of the agreement are only allowed if they are the result of legal regulations or provisions.
4.The prices mentioned in the offer of products or services include VAT.


Article 10 - Conformity and Warranty

1. We guarantee that the products and/or services comply with the agreement, the specifications mentioned in the offer, the reasonable requirements of reliability and/or usability and the existing legal provisions and/or government regulations on the date of conclusion of the agreement. On zippers is only warranty if the product has not been used/worn and still has the original attached labels and tags.
2.If agreed, we also warrant that the product is suitable for other than normal use.
3.A warranty provided by us, manufacturer or importer does not affect the legal rights and claims You may assert against Us under the Agreement.


Article 11 - Delivery and execution

1.We will take the utmost care in receiving and executing orders for products and in assessing requests for the provision of services.
2.The place of delivery is the address You have made known to Us.
Subject to what is stated in article 4 of these general conditions, we will execute accepted orders expeditiously but at the latest within thirty days unless a longer delivery period has been agreed. If delivery is delayed, or if an order cannot or can only be partially carried out, you will receive notice no later than thirty days after you placed the order. In that case you have the right to dissolve the agreement without costs and the right to possible compensation.
4.In case of dissolution in accordance with the previous paragraph, we will refund the amount You paid as soon as possible, but no later than thirty days after dissolution.
5.If delivery of an ordered product proves impossible, we will make every effort to provide a replacement item. At the latest upon delivery, it will be communicated in a clear and comprehensible manner that a replacement article is being delivered. With replacement articles, the right of withdrawal cannot be excluded. The costs of any return shipment shall be borne by us.
6. The risk of damage and/or loss of products rests with Us until the time of delivery to You or a representative previously designated and made known to Us, unless otherwise expressly agreed.


Article 12 - Payment

1.Unless otherwise agreed, the amounts owed by You must be paid within seven working days after the start of the reflection period referred to in Article 6 paragraph 1. In the case of an agreement to provide a service, this period commences after You have received confirmation of the agreement.
2.You have the duty to report inaccuracies in payment information provided or listed to us without delay.
3.In the event of default by You, subject to legal restrictions, We shall have the right to charge reasonable expenses as notified to You in advance.


Article 13 - Complaints procedure

1.Complaints about the performance of the agreement must be submitted to us within fourteen days of receipt of the products or services, fully and clearly described, after You have identified the defects.
Complaints submitted to us will be answered within a period of fourteen days from the date of receipt. If a complaint requires a foreseeable longer processing time, we will respond within fourteen days with a notice of receipt and an indication of when you can expect a more detailed answer.
3.If the complaint cannot be resolved by mutual agreement, a dispute arises.


Article 14 - Disputes.

1.The Dutch text of these general terms and conditions shall prevail over translations thereof.
2.Agreements between You and Us to which these general terms and conditions relate are governed exclusively by Dutch law.
3.Unless otherwise provided by rules of mandatory law, all disputes shall be submitted to the competent court.
4.If any of the provisions of these general terms and conditions are deviated from or found to be null and void, the remaining provisions shall remain in full force and effect.
5.For questions, complaints or comments about these terms and conditions, please contact us in writing (e-mail) (see article 2).
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